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Login problems

Unfortunately, there are multiple causes of connection problems. If you continue to have difficulties, you can try some possible solutions. If you have any problems with your username, you can try to request a new password.

Where can I find my connection details
To connect, you must have an initial reservation made through our website You will receive our confirmation e-mail with your username and password.

I cannot remember my username?
The user name is identical to the e-mail address you specify for that booking.

Forgot your password?
It doesn't mind. This happens to the best. You can here click to request a new password.

I requested a new password and now?
You will shortly receive an e-mail containing a new password. This can be changed once you are connected. If you have not received within a single hour an e-mail with a new password, it is possible that you received it in your junk mail or your e-mail address is incorrect.

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